Posted by
42jeff on Sunday, April 26, 2009 12:00:00 AM
I recently have had a nightmarish experience dealing with Haier, a home appliance company, and trying to get a dishwasher that broke a week after installation repaired. Enjoy. Dammit
After the experience I've had with Haier over the last two months, I assure you I am going to do everything I can to divert customers away from purchasing your products. Your customer service call center is either unreliable or incompetent. Your parts department is just as bad. And your "customer contact request form" through your website is seemingly broken. "Shall I elaborate?" he asks as if anyone will even respond or read this thing to begin with.
Now I understand I "only bought a dishwasher". But that's beside the point. The point is it broke within a week of bringing the thing home. Then it took over a week for somebody to come look at it and have the control panel declared "bad". Okay. Two weeks for that, fine. So three weeks after the part is ordered I have someone from the servicing company call to tell me they can't find the part; if it's not found within 30 days I will receive a new dishwasher. "Fantastic" I think. My wife echoed the sentiment and the hemming and hawing she gave me about getting a dishwasher from such an unheard of company seemed to fizzle away.
That is until a week later when I call back to ask about the part and am told the part is STILL not available and that I'll have to talk to Haier because A&E has no idea what I'm talking about. So I call Haier who of course has to do their own research into the part. Five days later the part is miraculously found and on order and they'll have a shipping number for me in two business days. I call back THREE business days later, and wouldn't you know it...the part isn't shipped yet. And you know...at this point I'm just not suprised anymore. So finally I get to talk to Brody and he assures me the thing is "on the truck and on its way". Brody DID go so far as to give me hope that MAYBE he could "get somebody out there" quicker than the every two weeks A&E services runs. You think I held my breath?
On the 22nd of April I'm even told by "Ari" at the call center that he would put in a request to have a superviser call me "within 2 business days...so Friday." No call. So finally I call today and wait on hold for 20 minutes for a supervisor who then tells me that A&E is going to be at my house May 2nd to install the part. That would have been great to know that because you know what? I can't be there between 8 and 12 on May 2nd because NOBODY freakin told me they were coming and we have plans.
And as for your "Request Form", I called your corporate warranty call center to ask why the numerous submissions to said form have gone ignored. "We'll check into it" was the answer I expected and was not disappointed. This will be the last you hear from me. I am very disappointed and had been on the verge numerous times on taking the thing back to Menards...but then THEY would have to deal with you too. Doing a Google search would have saved me lots of hassle as I see I am not the only one regretting having purchased one of your products. And as I stated before, I will not recommend anything from your company to anybody...but will in fact be doing quite the opposite.
Good day,
Jeffery Thomas